Refund policy

1. Overview

No paid plan is currently on sale. Every account is invitation-only and there is no way for anyone to be charged. This policy describes the paid plan we will offer.

Alchemy has one paid plan, billed monthly or annually. Every new account starts with 14 days of full access, free and with no card required, so you can decide whether Alchemy suits you before you pay anything.

Subscriptions will be billed and managed by Paddle.com, our merchant of record. Paddle will handle all billing, refund processing, and dispute resolution on our behalf.

2. Cancellation

You will be able to cancel a subscription at any time from Preferences in the app. When you cancel:

• Your access continues until the end of the current billing period
• No further charges will be made
• When the period ends, your conversations, journal and documents stay in your account, and you can subscribe again to pick up where you left off

3. Refunds

If you are not satisfied, write to us within 14 days of your first payment and we will refund it in full. The same applies within 14 days of an annual renewal. Refunds are returned to your original payment method by Paddle.

Where the law where you live gives you further rights, such as a statutory right of withdrawal, those rights apply in addition to this policy.

4. When refunds are not issued

Outside the cases above, refunds will generally not be issued for:

• The unused part of a billing period after cancellation (you keep access until it ends)
• A monthly renewal you did not cancel before it was charged

5. Contact

For refunds and billing enquiries: alchemy@alchemyleadership.ai